In order to guarantee that you are fully satisfied with your purchases, we allow for a quick and easy return or exchange.
You have fourteen (14) days after receiving your order to request the return or exchange it for another size.
The procedure is very simple: choose the option you need and follow four simple steps.
ARE YOU IN ITALY?
1. REQUEST YOUR RETURN
Access our website logging to your account, go to "Orders and Returns", select the product you wish to replace and request the return authorization code by clicking on the "Request Return" button. The return authorization code will be sent to your email address.
If you would prefer another size, we need to reserve the new product. Before concluding the return request, remember to note the item you wish with the new size. If this size is not available, we will refund you the amount for the returned product.
We kindly remind you that you have fourteen (14) days after receiving your order to exchange it for another size.
2. PREPARE YOUR PARCEL
After obtaining the return authorization code, print and complete the RETURN FORM here attached in all parts (in order to ensure timely and correct handling of your return is crucial not to neglect any information requested).
Insert inside the package the return form with specifying "Copy to be inserted inside the box".
Stick outside the box, in a visible area on the parcel, the return form specifying "Copy to be sticked outside the box".
Any items returned must be in the same condition in which you received them, in their original packaging including the hangtag attached. The products, therefore, must not have been used (you may just have been worn to prove the fit), or being washed, soiled, damaged or altered from their state in which they were delivered.
3. RETURN YOUR PARCEL
If you do not have time, or you cannot go to a specialized shipping centre, do not worry!
Contact us and our authorized courier will pick up the goods to the agreed address (the cost of this service will be deducted from the amount that will be re-credited).
To receive the transport label, send us the following information to servizioclienti@ft62.it:
PICKUP ADDRESS:
DATE PREFRENCE:
HOURS PREFERENCE:
TELEPHONE CONTACT:
4. WAIT FOR NEW SHIPPING
Congratulations, you have concluded the exchange procedure, we will take care of the rest!
Once we have inspected the condition of the returned product and only after confirming a positive respect of all terms and procedures as well as the integrity of the products actually returned, as specified in the preceding paragraphs, we will proceed as quickly as possible,to send the new product with no additional cost.
WARNING!
If you wish to exchange your item for another model or colour, you must return the item and place a new order.
1. REQUEST YOUR RETURN
Access our website logging to your account, go to "Orders and Returns", select the product you wish to return and request the return authorization code by clicking on the "Request Return" button. The return authorization code will be sent to your email address.
We kindly remind you that you have fourteen (14) days after receiving your order to request a return.
2. PREPARE YOUR PARCEL
After obtaining the return authorization code, print and complete the RETURN FORM here attached in all parts (in order to ensure timely and correct handling of your return is crucial not to neglect any information requested).
Insert inside the package the return form with specifying "Copy to be inserted inside the box".
Stick outside the box, in a visible area on the parcel, the return form specifying "Copy to be sticked outside the box".
Any items returned must be in the same condition in which you received them, in their original packaging including the hangtag attached. The products, therefore, must not have been used (you may just have been worn to prove the fit), or being washed, soiled, damaged or altered from their state in which they were delivered.
3. RETURN YOUR PARCEL
You can return your package using the courier that you trust.
Please return to the following address:
FASHION TEAM 62 srl
c/o L&TC srl
Via Firenze, 41
06073 - Taverne di Corciano
Perugia – Italia
If you paid with PayPal, do not worry you can request a refund of the return costs.
If you do not have time, or you cannot go to a specialized shipping centre, do not worry!
Contact us and our authorized courier will pick up the goods to the agreed address (the cost of this service will be deducted from the amount that will be re-credited).
To receive the transport label, send us the following information to servizioclienti@ft62.it:
PICKUP ADDRESS:
DATE PREFRENCE:
HOURS PREFERENCE:
TELEPHONE CONTACT:
4. WAIT FOR THE REFUND
Congratulations, you have completed the return procedure, we will take care of the rest!
Once we have inspected the condition of the returned product and only after confirming a positive respect of all terms and procedures as well as the integrity of the products actually returned, as specified in the preceding paragraphs, we will proceed as quickly as possible to the refund The amount of the refund will be communicated via e-mail and credited to the account or the payment method used for purchase.
The timing of re-credit on a credit card may vary depending on the interbank circuits up to a maximum of 30 days from the reversal.
Are you in another country?
1. REQUEST YOUR RETURN
Access our website logging to your account, go to "Orders and Returns", select the product you wish to replace and request the return authorization code by clicking on the "Request Return" button. The return authorization code will be sent to your email address.
If you would prefer another size, we need to reserve the new product. Before concluding the return request, remember to note the item you wish with the new size. If this size is not available, we will refund you the amount for the returned product.
We kindly remind you that you have fourteen (14) days after receiving your order to exchange it for another size.
2. PREPARE YOUR PARCEL
After obtaining the return authorization code, print and complete the RETURN FORM here in all parts (in order to ensure timely and correct handling of your return is crucial not to neglect any information requested).
Insert inside the package the return form with specifying "Copy to be inserted inside the box".
Stick outside the box, in a visible area on the parcel, the return form specifying "Copy to be sticked outside the box".
Any items returned must be in the same condition in which you received them, in their original packaging including the hangtag attached. The products, therefore, must not have been used (you may just have been worn to prove the fit), or being washed, soiled, damaged or altered from their state in which they were delivered.
3. RETURN YOUR PARCEL
You can return your package using the courier that you trust.
Please return to the following address:
FASHION TEAM 62 srl
c/o Teklog
VIA NOVARA, 35
28010 VAPRIO D’AGOGNA (NO)
ITALY
4. WAIT FOR NEW SHIPPING
Congratulations, you have concluded the exchange procedure, we will take care of the rest!
Once we have inspected the condition of the returned product and only after confirming a positive respect of all terms and procedures as well as the integrity of the products actually returned, as specified in the preceding paragraphs, we will proceed as quickly as possible to send the new item in the requested size with no additional cost.
WARNING!
If you wish to exchange your item you must return the item and place a new order.
1. REQUEST YOUR RETURN
Access our website logging to your account, go to "Orders and Returns", select the product you wish to return and request the return authorization code by clicking on the "Request Return" button. The return authorization code will be sent to your email address.
We kindly remind you that you have fourteen (14) days after receiving your order to request a return.
2. PREPARE YOUR PARCEL
After obtaining the return authorization code, print and complete the RETURN FORM here attached in all parts (in order to ensure timely and correct handling of your return is crucial not to neglect any information requested).
Insert inside the package the return form with specifying "Copy to be inserted inside the box".
Stick outside the box, in a visible area on the parcel, the return form specifying "Copy to be sticked outside the box".
Any items returned must be in the same condition in which you received them, in their original packaging including the hangtag attached. The products, therefore, must not have been used (you may just have been worn to prove the fit), or being washed, soiled, damaged or altered from their state in which they were delivered
3. RETURN YOUR PARCEL
You can return your package using the courier that you trust.
Please return to the following address:
FASHION TEAM 62 srl
c/o Teklog
VIA NOVARA, 35
28010 VAPRIO D’AGOGNA (NO)
ITALY
4. WAIT FOR THE REFUND
Congratulations, you have completed the return procedure, we will take care of the rest!
Once we have inspected the condition of the returned product and only after confirming a positive respect of all terms and procedures as well as the integrity of the products actually returned, as specified in the preceding paragraphs, we will proceed as quickly as possible to the refund. The amount of the refund will be communicated via e-mail and credited to the account or the payment method used for purchase.
The timing of re-credit on a credit card may vary depending on the interbank circuits up to a maximum of 30 days from the reversal.
