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Cambi e resi facili

EASY RETURNS AND EXCHANGES

In order to guarantee that you are fully satisfied with your purchases, we allow for a quick and easy return or exchange.

You have fourteen (14) days after receiving your order to request the return or exchange it for another size.

The procedure is very simple: choose the option you need and follow four simple steps.

ARE YOU IN ITALY?

Do you want exchange your size?

1. REQUEST YOUR RETURN

Access our website logging to your account, go to "Orders and Returns", select the product you wish to replace and request the return authorization code by clicking on the "Request Return" button. The return authorization code will be sent to your email address.

 

If you would prefer another size, we need to reserve the new product. Before concluding the return request, remember to note the item you wish with the new size. If this size is not available, we will refund you the amount for the returned product.

 

We kindly remind you that you have fourteen (14) days after receiving your order to exchange it for another size.

2. PREPARE YOUR PARCEL

After obtaining the return authorization code, print and complete the RETURN FORM here attached in all parts (in order to ensure timely and correct handling of your return is crucial not to neglect any information requested).

Insert inside the package the return form with specifying "Copy to be inserted inside the box".


Stick outside the box, in a visible area on the parcel, the return form specifying "Copy to be sticked outside the box".


Any items returned must be in the same condition in which you received them, in their original packaging including the hangtag attached. The products, therefore, must not have been used (you may just have been worn to prove the fit), or being washed, soiled, damaged or altered from their state in which they were delivered.


3. RETURN YOUR PARCEL

If you do not have time, or you cannot go to a specialized shipping centre, do not worry!

Contact us and our authorized courier will pick up the goods to the agreed address (the cost of this service will be deducted from the amount that will be re-credited).

 

To receive the transport label, send us the following information to servizioclienti@ft62.it:

 

PICKUP ADDRESS:

DATE PREFRENCE:

HOURS PREFERENCE:

TELEPHONE CONTACT:


4. WAIT FOR NEW SHIPPING

Congratulations, you have concluded the exchange procedure, we will take care of the rest!

Once we have inspected the condition of the returned product and only after confirming a positive respect of all terms and procedures as well as the integrity of the products actually returned, as specified in the preceding paragraphs, we will proceed as quickly as possible,to send the new product with no additional cost.


WARNING!

If you wish to exchange your item for another model or colour, you must return the item and place a new order.

Or do you want to make a return?

1. REQUEST YOUR RETURN

Access our website logging to your account, go to "Orders and Returns", select the product you wish to return and request the return authorization code by clicking on the "Request Return" button. The return authorization code will be sent to your email address.

 

We kindly remind you that you have fourteen (14) days after receiving your order to request a return.

2. PREPARE YOUR PARCEL

After obtaining the return authorization code, print and complete the RETURN FORM here attached in all parts (in order to ensure timely and correct handling of your return is crucial not to neglect any information requested).

Insert inside the package the return form with specifying "Copy to be inserted inside the box".

Stick outside the box, in a visible area on the parcel, the return form specifying "Copy to be sticked outside the box".

Any items returned must be in the same condition in which you received them, in their original packaging including the hangtag attached. The products, therefore, must not have been used (you may just have been worn to prove the fit), or being washed, soiled, damaged or altered from their state in which they were delivered.

3. RETURN YOUR PARCEL

You can return your package using the courier that you trust.

Please return to the following address:

FASHION TEAM 62 srl
c/o L&TC srl
Via Firenze, 41
06073 - Taverne di Corciano
Perugia – Italia

If you paid with PayPal, do not worry you can request a refund of the return costs.

If you do not have time, or you cannot go to a specialized shipping centre, do not worry!

Contact us and our authorized courier will pick up the goods to the agreed address (the cost of this service will be deducted from the amount that will be re-credited).

To receive the transport label, send us the following information to servizioclienti@ft62.it:

 

PICKUP ADDRESS:

DATE PREFRENCE:

HOURS PREFERENCE:

TELEPHONE CONTACT:

4. WAIT FOR THE REFUND

Congratulations, you have completed the return procedure, we will take care of the rest!

 

Once we have inspected the condition of the returned product and only after confirming a positive respect of all terms and procedures as well as the integrity of the products actually returned, as specified in the preceding paragraphs, we will proceed as quickly as possible to the refund The amount of the refund will be communicated via e-mail and credited to the account or the payment method used for purchase.

The timing of re-credit on a credit card may vary depending on the interbank circuits up to a maximum of 30 days from the reversal.

Are you in another country?

Do you want exchange your size?

1. REQUEST YOUR RETURN

Access our website logging to your account, go to "Orders and Returns", select the product you wish to replace and request the return authorization code by clicking on the "Request Return" button. The return authorization code will be sent to your email address.

 

If you would prefer another size, we need to reserve the new product. Before concluding the return request, remember to note the item you wish with the new size. If this size is not available, we will refund you the amount for the returned product.

 

We kindly remind you that you have fourteen (14) days after receiving your order to exchange it for another size.

2. PREPARE YOUR PARCEL

After obtaining the return authorization code, print and complete the RETURN FORM here in all parts (in order to ensure timely and correct handling of your return is crucial not to neglect any information requested).

Insert inside the package the return form with specifying "Copy to be inserted inside the box".

Stick outside the box, in a visible area on the parcel, the return form specifying "Copy to be sticked outside the box".

Any items returned must be in the same condition in which you received them, in their original packaging including the hangtag attached. The products, therefore, must not have been used (you may just have been worn to prove the fit), or being washed, soiled, damaged or altered from their state in which they were delivered.


3. RETURN YOUR PARCEL

You can return your package using the courier that you trust.

Please return to the following address:

FASHION TEAM 62 srl

c/o Teklog

VIA NOVARA, 35

28010 VAPRIO D’AGOGNA (NO)

ITALY

4. WAIT FOR NEW SHIPPING

Congratulations, you have concluded the exchange procedure, we will take care of the rest!

Once we have inspected the condition of the returned product and only after confirming a positive respect of all terms and procedures as well as the integrity of the products actually returned, as specified in the preceding paragraphs, we will proceed as quickly as possible to send the new item in the requested size with no additional cost.

WARNING!

If you wish to exchange your item you must return the item and place a new order.

Or do you want to make a return?

1. REQUEST YOUR RETURN

Access our website logging to your account, go to "Orders and Returns", select the product you wish to return and request the return authorization code by clicking on the "Request Return" button. The return authorization code will be sent to your email address.

 

We kindly remind you that you have fourteen (14) days after receiving your order to request a return.


2. PREPARE YOUR PARCEL

After obtaining the return authorization code, print and complete the RETURN FORM here attached in all parts (in order to ensure timely and correct handling of your return is crucial not to neglect any information requested).

Insert inside the package the return form with specifying "Copy to be inserted inside the box".

Stick outside the box, in a visible area on the parcel, the return form specifying "Copy to be sticked outside the box".

Any items returned must be in the same condition in which you received them, in their original packaging including the hangtag attached. The products, therefore, must not have been used (you may just have been worn to prove the fit), or being washed, soiled, damaged or altered from their state in which they were delivered



3. RETURN YOUR PARCEL

You can return your package using the courier that you trust.

Please return to the following address:

FASHION TEAM 62 srl

c/o Teklog

VIA NOVARA, 35

28010 VAPRIO D’AGOGNA (NO)

ITALY


4. WAIT FOR THE REFUND

Congratulations, you have completed the return procedure, we will take care of the rest!

 

Once we have inspected the condition of the returned product and only after confirming a positive respect of all terms and procedures as well as the integrity of the products actually returned, as specified in the preceding paragraphs, we will proceed as quickly as possible to the refund. The amount of the refund will be communicated via e-mail and credited to the account or the payment method used for purchase.

 

The timing of re-credit on a credit card may vary depending on the interbank circuits up to a maximum of 30 days from the reversal.

A perfect everyday look.

This website uses its own and third-party cookies to improve our services and show you advertising related to your preferences by analyzing your browsing habits. To give your consent to its use, press the Accept button.

Cookie preferences

Functional cookies
No
Yes
Functional cookies are strictly necessary to provide the services of the shop, as well as for its proper functioning, so it is not possible to refuse their use. They allow the user to browse through our website and use the different options or services that exist on it.
Cookie Provider Purpose Expiry
enforce_policy paypal.com
l7_az paypal.com
PHP_SESSID www.hotbuttered.it The PHPSESSID cookie is native to PHP and allows websites to store serialised status data. On the website it is used to establish a user session and to pass state data through a temporary cookie, which is commonly known as a session cookie. These Cookies will only remain on your computer until you close your browser. Session
PrestaShop-# www.hotbuttered.it This is a cookie used by Prestashop to store information and keep the user's session open. It stores information such as currency, language, customer ID, among other data necessary for the proper functioning of the shop. 480 hours
ts paypal.com
ts_c paypal.com
[SessionID#27] paypal.com
Advertising Cookies
No
Yes
These are cookies that collect information about the advertisements shown to users of the website. They can be anonymous, if they only collect information about the advertising spaces shown without identifying the user, or personalised, if they collect personal information about the user of the shop by a third party, for the personalisation of these advertising spaces.
Cookie Provider Purpose Expiry
ads/ga-audiences Google These cookies are used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor’s online behaviour across websites. Session
_fbp Facebook Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. 3 months
Analytics cookies
No
Yes
Collect information about the user's browsing experience in the shop, usually anonymously, although sometimes they also allow the user to be uniquely and unequivocally identified in order to obtain reports on the user's interests in the products or services offered by the shop.
Cookie Provider Purpose Expiry
collect google-analytics.com
_ga Google Registers a unique ID that is used to generate statistical data on how the visitor uses the website. 2 years
_gat Google Used by Google Analytics to throttle request rate 1 day
_gid Google Registers a unique ID that is used to generate statistical data on how the visitor uses the website. 1 day
Other cookies
No
Yes
These are cookies without a clear purpose or those that we are still in the process of classifying.
Cookie Provider Purpose Expiry
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Copyright © 2022 Fashion Team 62 srl - Via dei Giuochi Istmici 16 - 00135 - Roma - Italia
CF-P. IVA IT 10561541003 e n. iscrizione Registro delle Imprese di Roma RM1239963
E-mail: servizioclienti@ft62.it